Shipping Policy
Shipping Policy - The Basics
Effective Date: [15/04/2025]
Thank you for shopping with ClayDays Books! We’re committed to delivering your books quickly, safely, and affordably. Below is an overview of our shipping practices and policies.
1. Shipping Locations
We currently ship to:
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Domestic addresses within [Brazil]
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Select international destinations (subject to availability)
If your country is not listed at checkout, please contact us to explore shipping options.
2. Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will be notified by email if there is a significant delay.
3. Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout based on your location and the weight of your order.
Estimated delivery times:
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Domestic: 3–7 business days
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International: 7–21 business days (may vary depending on destination and customs clearance)
Please note: delivery times are estimates and not guaranteed.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.
5. Customs, Duties, and Taxes (International Orders)
ClayDays Books is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and customs duties).
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [Insert Contact Email] within 7 days of delivery. We’ll work with you to resolve the issue as quickly as possible.
7. Shipping Partners
We use trusted carriers such as [Insert Carriers – e.g., USPS, FedEx, DHL, Correios, etc.], depending on your location and the best available rates.